Refund policy

Unitedsoul.in – Return, Exchange & Cancellation Policy

At Unitedsoul.in , your satisfaction is our top priority. While we typically do not offer returns, we do provide a hassle-free return in case you receive a product with a manufacturing defect.

🛍️ Exchange Policy

We offer a 3-day Exchange Policy, which means you have 3 days from the date of delivery to request an exchange.

To be eligible for exchange:

The item must be unused, unworn, with tags attached, and in original packaging.
You must have the receipt or proof of purchase.

📧 Email: support@Unitedsoul.in
📱 WhatsApp: ‪+91 94622 51098‬

📦 Exchange & Return Guidelines

All exchange/return requests must be raised within 3 days of delivery.
Exchanges are allowed for size issues or if you received the wrong product.
We offer a free one-time exchange for size or incorrect product. A reverse pickup will be arranged.
If the new item costs more than the exchanged product, the price difference must be paid online.

Conditions to qualify for exchange:

Product must be returned in original condition with labels intact.
Proper packaging is required to avoid transit damage.
If the product is used, washed, or damaged by the customer, exchange will not be processed.

🔁 Returns (Only for Manufacturing Defects)

Refunds are issued only in genuine cases of manufacturing defects.
To raise a refund request, email or WhatsApp us with:
- Order details
- Description of the issue
- Clear photographs of the defective product

Important:

Always unbox your order carefully.
If the package is damaged while opening with scissors/blades, refund or replacement will not be provided without an unpacking video or courier cover image.

⚠️ Special Conditions

Slight variation in color or design from website/social media listings is not eligible for return/refund.
If the defect is found to be due to customer handling, no refund will be processed.
Please do not accept visibly damaged packages at the time of delivery.

💳 Refund Deductions

If a non-defective return is accepted in an exceptional case, ₹100 will be deducted for reverse pickup logistics.
A second exchange on the same order (if permitted) will incur ₹150 handling charges.

❌ Cancellation Policy

Orders can be cancelled within 6 hours of placement.
After 6 hours:
- If the order is not shipped, ₹150 will be deducted from the refund.
- If the order is shipped and rejected at delivery, ₹100 will be deducted from the refund.
Refunds are processed via UPI, GPay, or bank transfer within 4–5 working days.

🎯 Important Notes

Products bought during a sale are not eligible for refund.
Free size exchange is offered, but no refunds on size issues.
Refunds/Exchanges are allowed only once per order.
Washed or used products are not eligible for exchange or return.

⚖️ Jurisdiction

All disputes are subject to Rajasthan jurisdiction only.